CBWV strives to be the leading trade association for community banks in West Virginia committed to creating and enhancing value for our members.

FAQs

Click on a link below to be taken to the section of this page:

Membership | Member Portal | Username & Password Assistance | Event Registration

Membership


Q: I am interested in membership. Where can I learn more?
A: Thank you for your interest, if you would like to learn more about CBWV membership please click here.

Member Portal


Q: This is my first time signing into the new Member Portal system. How do I access my account?
A:  If you are the existing primary account holder (Organization executive or designated representative for Organization), or an existing Affiliate or Rep under an Organization members account, follow directions in the "I am a current member. How do I access my account?" question below.

Q: I am a current member. How do I access my account?
A: If you know your username and password, please click here to login. If you do not know your username and password you can retrieve that information by clicking here and entering the email address that was used to sign up for your account.

Q: How do I update my profile?
A: To update your profile, click on "My Profile" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile.
Please note: All "required" fields must be filled out prior to updating your profile otherwise changes will not be saved.

Q. How do I add my profile to the CBWV online member directory?
A: In order to add your member profile to appear in the online member directory, please use the following steps:
  • Login to your member account
  • Click on "My Directory Options" in the member portal menu on the right hand side
  • Click to select your Member type category from the "Directory Categories" section (Your member type is located on your "My Profile" page)
    • Please Note: In order for your profile to appear in the online member directory the directory category must be selected
  • Under the "Directory Display Options" section, click to select each contact information field you wish to have displayed in the online member directory
  • Click on the "Save Changes" button at the bottom of the page when finished
Q: How do I add new employees/associates to the Organization's membership?
A: To add new employees/associates to your Organization's existing membership with CBWV, click on "My Associates" in the member portal menu.

Note: Please check the "Review/Modify a Contact" dropdown menu on this page to ensure the employee/associate has not already been added

Click on "Add an Affiliate" or "Add a Rep" to add an employee/associate to your Organization's account

There are two types of employees you can add. Each has different levels of permission within the member portal:

    Affiliate: Can add, manage, and delete employee/associate profiles within the Organization when logged in
    Representative: Can only manage their own profile, and cannot see other's information when logged in

Note: For each Affilate or Rep that you add to your Organization account you will be creating a username and password for each one. This username and password that you set for each would need to be provided to each affliate or rep so that they can access their account. An alternative option would be to guide them to the password reset page here so that they can enter their email address for their new account you setup and submit in order to recieve an email with their username and a temporary password. All employee/associate types are able to register for events and training.

Q: How do I delete or change an employees profile?
A: If you are the Primary or Affiliate contact for the Organization, you can manage employee profiles under "My Associates" in the member portal menu. Select the individual you wish to change or delete from the "Review/Modify a Contact" dropdown menu. Once their profile loads, make changes as necessary and select "Save Changes" to update their profile or select "Delete Contact" and "Save Changes" to delete the contact.

Q: How can I renew my membership online?
A: If you are the Primary or Affiliate Contact for your Organization, you can renew your membership with CBWV by selecting "Membership Renewal" in the member portal menu. To pay for membership dues by credit card, select "Register & Pay Online".

Username & Password Assistance


Q: I do not know my username and password.
A: If you are a current member of CBWV, you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to sign up for your account.

Q: I don't know the email address that was used to sign up for my account
A: If you attempt to retrieve your credentials and your email does not match what we have on file, please contact the CBWV office by calling or submit your question to us by email here.

Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the login page and type in your username and temporary password.

Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize.

Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email?
A: You can retrieve your username and a temporary password as many times as you wish, but the system will send you additional emails. Note: the most recent email you've received will contain the temporary password that will allow you to access your account.

Event Registration


Q: How do I register for an event?
A: Click here to log in to your profile. Next, visit the Bookmark section on the right-hand side of your Profile page and click "Events & Registrations". This will take you to the Event Calendar. Click on the event for more details and to complete your registration.